Returns & Refunds Policy
At boboshop.us, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, items must:
- Be unused, unworn, and in their original condition
- Be returned in the original packaging when possible
- Not be marked as final sale or non-returnable
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized, customized, or made-to-order products
- Items damaged due to misuse, improper handling, or normal wear and tear
Return Process
To initiate a return, please contact us at support@boboshop.us with your order number and the reason for your return request. If your return is approved, we will provide return instructions.
Please do not send items back without contacting us first.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging so we can review and resolve the issue promptly.
Return Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.